Refund and Returns Policy

The items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Returns and exchange details
We do our very best to make sure you receive the items you want, exactly as you want them. However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 7 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition. For items where we are not informed within 7 days of there being an issue we reserve the right to refuse a refund.
For keepsakes and other personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part.

**** Please double check your order spelling****** If you are providing a full text / name to be embroidered/print
Refund and Returns Policy

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